Reference

Legal Terms That Protect Your Account

Your use of ace1 is governed by clear terms that set out what we offer, what you agree to, and how your account is protected. Access and eligibility depend on your local law and the regions where our services are available.

Account Terms ApplyJurisdiction-Dependent AccessbKash, Nagad, Rocket CoveredPolicy Updates NotifiedContact Us Anytime
ace1 Legal Terms That Protect Your Account
HOW WE HANDLE DATA

Account Security and Data Practices

We keep your account data under strict access controls. Here is how we handle the key areas that matter to you as an ace1 account holder.

Data Retention We hold your account and transaction records for as long as your account is active and for the period required after closure. You can request a summary of what we hold at any time through support.
Cookie Use We use cookies to keep your session active and to remember your lobby preferences. You can manage cookie settings from your browser; disabling them may affect how the platform loads on your device.
Account Security Your account is protected by password authentication and OTP verification on login. If you notice unusual activity, change your password immediately and contact support to flag the session.
Policy Contact To request a correction to your account data, ask what information we hold, or raise a concern about how your data has been used, contact our support team directly with your account reference.
REACH OUR TEAM

Contact Us About Legal or Policy Questions

If you have a question about our terms, need to request a change to your account data, or want to understand how a specific policy applies to you, our support team handles these directly. Reach out through any of the channels below and we'll respond with the relevant policy detail.

Live Chat Open the chat window from your account dashboard. Our team can walk you through any term or policy condition that applies to your account in Bangladesh.
Email Support Send your legal or policy question to our support address. Include your account reference so we can pull up the relevant terms and respond accurately.
Help Centre Our help centre covers common policy questions — account rules, payment conditions, and what to do if you believe a term has been applied incorrectly.

Common Legal Questions from Account Holders

These are the questions we hear most often about our terms and how they apply to accounts in Bangladesh.

These terms apply to anyone who opens and uses an ace1 account. Access depends on your local law and whether our services are available in your eligible region.

Yes. Contact our support team with your account reference and we will provide a summary of the personal and transaction data associated with your account.

Where a term conflicts with applicable local law, that term is read down to the minimum extent required. The remaining terms continue to apply to your account.

We notify you through your registered account contact before any update takes effect. Continuing to use the platform after that date means you accept the revised terms.

All mobile-money transactions through bKash, Nagad, and Rocket are recorded in your account wallet. The payments section of your account settings sets out the specific conditions for reversals and disputes.

Contact support through live chat or email with your account reference and the specific term in question. We will review the application and respond with the relevant policy detail.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.