Reference

Terms That Cover Your Account on ace1

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms govern how your account works, what we expect from you, and what you can expect from us.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change

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What These Terms Actually Cover

ace1 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every part of your relationship with ace1 — from the moment you register through every deposit, withdrawal, and session you run in the lobby. They cover how your account wallet works, how we process payments through bKash, Nagad, and Rocket, and the

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rules around account suspension or closure. You agree to these terms when you create an account. If anything changes, we update this page and the revised terms take effect from that date. Continued use of your account after an update means you accept the new version.
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Eligibility is your responsibility to confirm. Access to casino games, sports markets, and live tables depends on whether online gaming is permitted under the laws of your location. We do not make that determination for you — check your local regulations before registering. We reserve the
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right to restrict or close accounts in regions where we cannot lawfully operate. Your account is personal and non-transferable. Sharing login credentials, running multiple accounts, or attempting to manipulate payment flows through bKash, Nagad, or Rocket in ways that breach these terms can result in account
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suspension without prior notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear, or you need to flag an account issue related to a payment via Nagad or Rocket, our support team can walk you through it. We handle terms queries through three channels — choose the one that works for your situation.

Team online

Live Chat

Open the chat widget from your account dashboard. This is the quickest path for questions about payment terms, wallet rules, or account access conditions in supported regions.

Email Support

Send your query to our support address for detailed terms questions — useful when you need a written record of the clarification or are disputing an account decision.

Help Centre

Browse the Help Centre for published answers on account terms, withdrawal conditions, and how bKash, Nagad, Rocket transactions are processed under our payment policy.

HOW WE HANDLE ACCOUNTS

Account Security and Data Under These Terms

Your account data and payment details are handled under the security and retention practices described here. We use SSL encryption on all connections and apply two-factor verification steps when you log in from a new device. Payment details for bKash, Nagad, and Rocket are not stored in plain form — only tokenised references are kept to process future transactions. If you want to know what data we hold, or request a correction, contact support with your account ID and the specific data point in question. We retain transaction records for the period required by our operating obligations, after which they are deleted.

SSL Encryption

Every session on ace1 runs over SSL. Login, deposit flows via bKash or Nagad, and account settings pages are all protected in transit from your device to our servers.

Login Verification

New device logins trigger an OTP step sent to your registered mobile number. This applies whether you access via browser or mobile and cannot be bypassed from account settings.

Data Requests

To see, correct, or remove personal data we hold, contact support with your account ID. We respond within a reasonable period and confirm the action taken in writing.

Wallet Retention

Your account wallet balance and transaction history are retained while your account is active. On closure, balance is returned via your last used payment rail — bKash, Nagad, or Rocket where available.

Common Questions About These Terms

These are the questions we see most often about how our terms apply to accounts, payments, and eligibility. If yours is not here, reach out via the support channels above.

Yes. Whether you access ace1 via mobile browser, a saved web app, or desktop, the same terms apply to your account, your wallet, and every bKash, Nagad, or Rocket transaction you make.

We update this page when terms change. The revised version takes effect from the date shown. Continuing to use your account after that date means you accept the updated terms — no separate notification is required.

No. Deposits must come from a payment account registered in your own name. Using another person's bKash, Nagad, or Rocket account breaches our terms and can result in account suspension.

Contact our support team with your account ID and specify what you need. We handle data access requests on a case-by-case basis and confirm the outcome in writing within a reasonable timeframe.

Eligibility depends on your local law and the regions we currently support. It is your responsibility to confirm whether online gaming is permitted where you are located before registering or making deposits.

Contact support via live chat or email with your account ID and a description of the issue. We review suspension decisions and respond with the reason and, where applicable, the steps to resolve it.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account on ace1

Reach Us About Your Terms Questions

Live Chat

Email Support

Help Centre

Account Security and Data Under These Terms

SSL Encryption

Login Verification

Data Requests

Wallet Retention

Common Questions About These Terms

01 Do these terms apply to both mobile and desktop access?

02 What happens if the terms change after I open my account?

03 Can I use someone else's bKash or Nagad account to deposit?

04 How do I request a copy of my account data?

05 Is access to ace1 legal in my area in Bangladesh?

06 What can I do if my account is suspended under these terms?

Terms & Conditions

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